Experience Sampling and the Net Emotional Index

The Net Emotional Index is your organization’s KPI for employee emotional engagement.

Emotions are data. We provide in-the-moment emotional reactions to those who are charged with making strategic decisions.

When feelings are asked about, shared, and considered, better decisions are made.

Feelings matter – they impact customer and employee experiences.

The Net Emotional Index is a single number between -100 and +100 that tells you how happy – or unhappy – people truly are.

Find out how your organizational culture, team leaders, and business decisions are impacting the emotional engagement of your employees.

Understand how every step of the customer journey is influenced by the expereince of customers in your store, on your website, and during service calls.

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Empathy: the Net Emotional Index

The past year of social distancing and remote working has turned our ideas of what the workplace should be on its head. Trying to gage how well an employee is dealing with stress at work and at home over Zoom or Slack is nearly impossible.

There is a need for psychologically safe ways to ask for and get emotional feedback in the workplace. Inspired by the Net Promoter Score, Mindful Appy CEO, Tina Schweiger, has developed a way to track the emotional state of a group of people with the Net Emotional Index.

It all starts with real-time reactions

You ask the questions. People respond with a single emoji representing how they feel at that moment. The responses are used to calculate the Net Emotional Index score for that prompt. This allows people to share authentic feedback without too much time or effort in figuring out the “right answer”.

Everyone has everything they need in their pocket or purse– All smart phones have emotions right there on the keyboard. It’s fast, easy, and real-time.

Try experience sampling for yourself. Text an emoji that best represents how you feel right now to (972) 945-9735

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Flow: the Experience Sampling Method

In the early 1970’s, Mihaly Csikszentmihalyi was inspired by the new technology of pagers used by dispatchers to stay connected with their on-demand workers like physicians and police. He realized that pagers could be used by study participants to prompt a self-report of a person’s experience in the moment – allowing him to study the mind state of flow by gathering both the context and content of a moment in life.

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