How do your customers feel along their journey? Find out how each touchpoint impacts their feelings.
Not getting meaningful results from you Net Promoter Surveys? Mindful Appy’s Customer Chemistry fixes those issues. Learn how you can architect and integrate emotion tracking at key points in your customer’s journey and entirely new and more meaningful insights.
Trigger emotional pulses at key points in your customer’s journey
Example: How did that service rep do?
“Samantha had a new installation of Google Fiber at her condo and received a single question asking for an emoji response regarding how she felt about the process”
Example: How was that hospital stay?
“Steven was discharged from the hospital today and received a single question asking for an emoji response regarding how he felt about his stay”
Example: How did the repairs go?
“Jim brought his computer to Best Buy™ for repairs and received a single question asking for an emoji response regarding how he felt doing so”
Insights dashboard or API integration
Configure journeys and review results in our dashboard, or use the API to pull results into your journey management system.
In addition to the NEI for each touchpoint, Customer Chemistry allows you to:
Get a snapshot of customer moods
Ask your customers for input by text on upcoming business decisions
How do Feelalytics pulses compare to surveys?
Click the graphic to download our comparison guide
Thinking vs. Feeling
Reacting vs. Remembering
Simple vs. Too Long
Low Response vs. High Response
Emotive Reaction vs. Cognitive Translation
Simple to Deploy vs. Complex Tech