How do your customers REALLY FEEL about their experience?
Not getting meaningful results from you Net Promoter Surveys? Feelalytics can address those issues. Learn how you can architect and integrate emotion tracking at key points in your customer’s journey and entirely new and more meaningful insights.
Trigger emotional pulses at key points in their journey
Example: How do you feel about today’s in-home service call?
“Samantha had a new installation of Google Fiber at her condo and received a single question asking for an emoji response regarding how she felt about the process.”
Example: How do you feel about your care during your doctor’s visit?
“Steven is recieving ongoing care following a lifechanging medical event. He received a single question asking for an emoji response regarding how he felt about his receint follow-up.”
Example: How do you feel about your computer repair service?
“Jim brought his computer to the local computer tech for repairs and received a single question asking for an emoji response regarding how he felt about the job.”
Configure journeys and review results in our dashboard, or use the API to pull results into your journey management system.
In addition to the NEI for each touchpoint, Feelalytics allows you to:
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Get a snapshot of customer moods
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Ask your customers for input by text on upcoming business decisions
The customer journey is an opportunity to take action to improve every aspect of your business.
Feelalytics does what no other platform can do – we quantify the emotional state of your customers. We provide a way for customers to express how they feel at various points along the path to purchase. And then we can roll it up into one single number, the Net Emotion Score (NES), and also give you a range of mood feedback that can provide you with customer satisfaction data that goes way beyond the net promoter score.