Thank you for participating in our emotional pulse at Digital Summit

Screenshot of a hand drawn map with a cartoon like villager and an explanation of the customer journey from the visual presentation by Michelle Stinson Ross

Interested in beta testing our customer feedback data?

Feelalytics’s anonymous and automated system calculates sentiment, mood, and a Net Emotional Index Score using the most common way people express themselves: emojis.

5 + 3 =

Want to see all of the data from our 2021 Customer Feedback Case Study?

Woman smiling at her smartphone while many animated emojis fly away into the air

Case Study: Emoji As Valid Feedback

Latest News

 

Managing Workplace Stress

Managing Workplace Stress

The truth is, we can tell when we’re stressed out. Some of us get irritable. Some of us grind our teeth or clench our back muscles. We eat junk food. We get headaches and have trouble focusing. It might seem like being stressed is counterproductive to taking care of work, and that’s because it is. Stress, and its symptoms, are merely the byproduct of a biological system our bodies created, and we grew out of long ago.

Emotional Intelligence: a Vital Skill Set

Emotional Intelligence: a Vital Skill Set

Even the very definition of emotional intelligence is not so easily agreed upon. Tina Shweiger recently discussed some of the more vexing issues of roping in a concept such as Emotional Intelligence.

Cultivating Workplace Empathy

Cultivating Workplace Empathy

Empathy is listening. It is actively listening, and reacting and not interrupting them or telling them what they should do. To be empathic, all you have to do is slow down, and take the time to focus on the speaker and engage with what they are saying. When the speaker feels comfortable enough to express how they are truly feeling without shame or judgment, then they truly feel like they are valued at their job.